{"id":3085,"date":"2010-04-25T22:41:46","date_gmt":"2010-04-26T02:41:46","guid":{"rendered":"http:\/\/calleam.com\/WTPF\/?p=3085"},"modified":"2022-12-28T13:33:16","modified_gmt":"2022-12-28T21:33:16","slug":"sydney-water","status":"publish","type":"post","link":"https:\/\/calleam.com\/WTPF\/?p=3085","title":{"rendered":"Sydney Water"},"content":{"rendered":"<p>Following entry is a record in the \u201c<a href=\"http:\/\/calleam.com\/WTPF\/?page_id=3\">Catalogue of Catastrophe<\/a>\u201d &#8211;\u00a0a list of failed and troubled projects from around the world.<\/p>\n<hr \/>\n<p><strong>Sydney Water<\/strong>&#8211; Australia<br \/>\n<strong>Project type : <\/strong>Customer Management System<br \/>\n<strong>Date :<\/strong> Dec 2009<strong> Cost :<\/strong> $70M AUD<\/p>\n<p><strong>Synopsis :<\/strong><br \/>\nProject to modernize\u00a0and consolidate Sydney Water&#8217;s\u00a0Customer Management Systems runs into trouble.\u00a0 Project is delayed by 18 months and exceeds its original budget by more than 100%.\u00a0 Overruns and delays mean that the\u00a0project&#8217;s return on investment is now estimated to be 37 years.\u00a0 And even then, that figure is based on the assumption that the project will be\u00a0completed as per\u00a0the newly published timeline and budget.<\/p>\n<p>Reports indicate that is is not the first troubled project for Sydney Water.\u00a0 An earlier kick at the can was aborted in\u00a02002 after a project to modernize the customer information and billing system was cancelled once it had run over budget by four fold.<\/p>\n<p><strong>Contributing factors as reported in the press:<\/strong><br \/>\nUnderestimation of complexity, higher than expected system integration costs.<\/p>\n<p><strong>Reference links :<\/strong><\/p>\n<ol>\n<li><a href=\"https:\/\/www.zdnet.com\/article\/bloated-budget-for-sydney-water-crm\/\" target=\"_blank\" rel=\"noopener noreferrer\">Bloated budget for Sydney Water CRM<\/a><\/li>\n<li><a href=\"http:\/\/spectrum.ieee.org\/riskfactor\/computing\/it\/sydney-water-doesnt-seem-to-learn-prior-it-lessons-well\" target=\"_blank\" rel=\"noopener noreferrer\">Sydney Water doesn&#8217;t seem to learn prior IT lessons well<\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Following entry is a record in the \u201cCatalogue of Catastrophe\u201d &#8211;\u00a0a list of failed and troubled projects from around the world. Sydney Water&#8211; Australia Project type : Customer Management System Date : Dec 2009 Cost : $70M AUD Synopsis : Project to modernize\u00a0and consolidate Sydney Water&#8217;s\u00a0Customer Management Systems runs into trouble.\u00a0 Project is delayed by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,3,77],"tags":[130,129,93,147],"class_list":["post-3085","post","type-post","status-publish","format-standard","hentry","category-government","category-failed-project","category-why-projects-fail","tag-government","tag-failed-project","tag-why-do-projects-fail","tag-why-projects-fail"],"_links":{"self":[{"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/posts\/3085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3085"}],"version-history":[{"count":10,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/posts\/3085\/revisions"}],"predecessor-version":[{"id":9570,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/posts\/3085\/revisions\/9570"}],"wp:attachment":[{"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3085"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3085"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}