{"id":8336,"date":"2016-09-19T15:39:54","date_gmt":"2016-09-19T22:39:54","guid":{"rendered":"http:\/\/calleam.com\/WTPF\/?p=8336"},"modified":"2026-02-23T11:20:56","modified_gmt":"2026-02-23T19:20:56","slug":"phoenix-failiing","status":"publish","type":"post","link":"https:\/\/calleam.com\/WTPF\/?p=8336","title":{"rendered":"Phoenix Failing"},"content":{"rendered":"<p>The following entry is a record in the \u201c<a href=\"http:\/\/calleam.com\/WTPF\/?page_id=3\">Catalogue of Catastrophe<\/a>\u201d \u2013\u00a0a list of failed or troubled projects from around the world.<\/p>\n<hr \/>\n<p><strong>Department of Public\u00a0Works and Government Services <\/strong>&#8211; Canada<br \/>\n<strong>Project type\u00a0:<\/strong>\u00a0New\u00a0payroll system<br \/>\n<strong>Project name :<\/strong>\u00a0Phoenix<strong><br \/>\n<strong>Date :<\/strong>\u00a0<\/strong>Jul 2016<strong><strong><br \/>\nCost :<\/strong><\/strong>\u00a0$2B +<\/p>\n<p><strong>Synopsis :<\/strong><br \/>\nA Phoenix is supposed to rise from the flames. Instead of rising, Canada&#8217;s new federal government payroll system (called Phoenix)\u00a0seems to be stuck firmly in the\u00a0flames.\u00a0According to reports from the Canadian Broadcasting Corporation (CBC), since the deployment of a new payroll system started in\u00a0Feb 2016, as good percentage of\u00a0public servants have been incorrectly paid. Some have received too little, some too much and some have received no pay at all. \u00a0Some employees have reported receiving no pay for a full five months resulting in people having to borrow, dip into retirement savings or simply not pay their bills. The CBC has been championing the cases of the affected workers and has collated sample stories in the following links&#8230;<\/p>\n<figure id=\"attachment_10038\" aria-describedby=\"caption-attachment-10038\" style=\"width: 300px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-10038\" src=\"http:\/\/calleam.com\/WTPF\/wp-content\/uploads\/Phoenix_rising_from_the_ashes-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/calleam.com\/WTPF\/wp-content\/uploads\/Phoenix_rising_from_the_ashes-300x200.jpg 300w, https:\/\/calleam.com\/WTPF\/wp-content\/uploads\/Phoenix_rising_from_the_ashes-1024x684.jpg 1024w, https:\/\/calleam.com\/WTPF\/wp-content\/uploads\/Phoenix_rising_from_the_ashes-768x513.jpg 768w, https:\/\/calleam.com\/WTPF\/wp-content\/uploads\/Phoenix_rising_from_the_ashes.jpg 1280w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-10038\" class=\"wp-caption-text\">Phoenix rising &#8211; Creative Commons Attribution 2.0 Generic &#8211; Source: J Wilson<\/figcaption><\/figure>\n<ul>\n<li><a href=\"http:\/\/www.cbc.ca\/news\/canada\/ottawa\/phoenix-pay-parental-leave-1.3679016\" target=\"_blank\" rel=\"noopener noreferrer\">Phoenix problems make public servant feel &#8216;penalized&#8217;<\/a><\/li>\n<li><a href=\"http:\/\/www.cbc.ca\/news\/canada\/ottawa\/phoenix-pay-no-benefits-1.3680709\" target=\"_blank\" rel=\"noopener noreferrer\">Public servant not getting any health or dental benefits<\/a><\/li>\n<li><a href=\"http:\/\/www.cbc.ca\/news\/canada\/ottawa\/phoenix-pay-cancer-sick-leave-cecilia-1.3678940\" target=\"_blank\" rel=\"noopener noreferrer\">Cancer survivor unpaid since return to work<\/a><\/li>\n<li><a href=\"http:\/\/www.cbc.ca\/news\/canada\/ottawa\/phoenix-pay-single-mother-1.3677464\" target=\"_blank\" rel=\"noopener noreferrer\">Single mom\u00a0maxed\u00a0out after 2 months without pay<\/a><\/li>\n<li><a href=\"http:\/\/www.cbc.ca\/news\/canada\/ottawa\/phoenix-pay-story-student-1.3675360\" target=\"_blank\" rel=\"noopener noreferrer\">Without pay, student caught in desperate catch-22<\/a><\/li>\n<\/ul>\n<p>The breadth of the problem and the fact it has endured for 5 months has forced the issue up the political agenda to the point where the Prime Minister has been forced to comment on the problems (&#8220;you know your project is in trouble when &#8230; the Prime Minister has to address the issue&#8221;)&#8230;<\/p>\n<p>As soon as the system was launched it was clear there were problems. As many as 7,000 calls per day were received by the system help desk. Being sized for a maximum of 2,200 calls per day the help desk was quickly overcome. By July\u00a0of 2016, the number of outstanding problems reported by government employees had reached a staggering 82,000 cases. An analysis of the problems by government staff and IBM (the IT systems provider) found that the costs to address the ousting issues could be as a high as $50M).<\/p>\n<p>UPDATED &#8211; Reports in 2018 now indicate the cost to fix the issue have ballooned into the billions! <a href=\"https:\/\/sencanada.ca\/content\/sen\/committee\/421\/NFFN\/Reports\/NFFN_Phoenix_Report_32_WEB_e.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">The Phoenix pay problem &#8211; working towards a solution<\/a> &#8211;\u00a0Report of the Standing Senate Committee on National Finance &#8211; July 2018<\/p>\n<p><strong>Contributing factors as reported in the press:<\/strong><br \/>\nFailure to provide users with adequate training. Failure to cleanse data prior to migration to the new system. Software quality issues. Failure to have sufficient resources on hand to address launch glitches and problems.<\/p>\n<p><strong>Links:<\/strong><\/p>\n<ol>\n<li><a href=\"http:\/\/www.cbc.ca\/news\/canada\/ottawa\/phoenix-payday-troubles-public-servant-quits-1.3695726\" target=\"_blank\" rel=\"noopener noreferrer\">PHOENIX FALLING &#8211;\u00a0Public servant who wasn&#8217;t getting paid quits in disgust<\/a><\/li>\n<li><a href=\"http:\/\/www.cbc.ca\/news\/canada\/ottawa\/phoenix-ottawa-timeline-1.3691812\" target=\"_blank\" rel=\"noopener noreferrer\">TIMELINE &#8211;\u00a0How the Phoenix pay system rose and fell<\/a><\/li>\n<li><a href=\"http:\/\/www.cbc.ca\/news\/politics\/emergency-meeting-phoenix-payroll-1.3693794\" target=\"_blank\" rel=\"noopener noreferrer\">Liberals agree to emergency meeting Thursday over Phoenix payroll mess<\/a><\/li>\n<li><a href=\"http:\/\/www.cbc.ca\/news\/politics\/phoenix-fix-cost-hits-25m-1.3728864\" target=\"_blank\" rel=\"noopener noreferrer\">Cost to fix federal government&#8217;s Phoenix pay system jumps to $25M<\/a><\/li>\n<li><a href=\"http:\/\/www.cbc.ca\/news\/canada\/ottawa\/phoenix-pay-update-deadline-1.3751126\" target=\"_blank\" rel=\"noopener noreferrer\">Payroll fix could cost $50M this year, government says<\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>The following entry is a record in the \u201cCatalogue of Catastrophe\u201d \u2013\u00a0a list of failed or troubled projects from around the world. Department of Public\u00a0Works and Government Services &#8211; Canada Project type\u00a0:\u00a0New\u00a0payroll system Project name :\u00a0Phoenix Date :\u00a0Jul 2016 Cost :\u00a0$2B + Synopsis : A Phoenix is supposed to rise from the flames. Instead of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,3,77],"tags":[138,97,100,130,62,93,147],"class_list":["post-8336","post","type-post","status-publish","format-standard","hentry","category-government","category-failed-project","category-why-projects-fail","tag-causes-of-failure","tag-examples-of-failed-it-project","tag-examples-of-failed-projects","tag-government","tag-quality-management","tag-why-do-projects-fail","tag-why-projects-fail"],"_links":{"self":[{"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/posts\/8336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8336"}],"version-history":[{"count":25,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/posts\/8336\/revisions"}],"predecessor-version":[{"id":10039,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=\/wp\/v2\/posts\/8336\/revisions\/10039"}],"wp:attachment":[{"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8336"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8336"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/calleam.com\/WTPF\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}