I can’t help thinking that the financial measures and metrics some organizations use to run their businesses are causing them serious harm. By focusing on narrow measurements some organizations have lost sight of the broader context from which organizational performance is shaped. A disconnect between the measurements used and the full reality of the situation […]
Posts Tagged ‘Quality’
Say it with Samples
In last week’s post we discussed “Social Learning” and the use of role models as a learning tool. Another excellent way for organizations to speed up the educational process lies in creating “reference samples”. Reference samples are examples of key deliverables that demonstrate what high quality deliverables should look like. Much like a picture says […]
Social Learning
Being something of a Systems Thinker, I often find myself reflecting on events to see if I can understand the cause and effect relationships that drive the outcomes we attain. Working in the field of education, that interest has caused me to look deeply into the way individuals learn and how different modes of teaching […]
The Process Fallacy
As many readers will know, the idea of “continual process improvement” is a pillar of the quality management movement. By improving processes, the root cause of problems that allow mistakes to be made can be eliminated, thereby allowing the organization to produce higher quality goods and services. Although the idea of continual improvement started in […]
Broken Windows
There is a theory that says that where small indiscretions are ignored, larger indiscretions will follow. The theory, known as the “broken window” effect, is most often illustrated using crime as an example. The argument says that if a building has broken windows and those windows are left unattended, the presence of the broken glass […]