Edingburgh Fringe Festival

Following entry is a record in the “Catalogue of Catastrophe” – a list of failed and troubled projects from around the world.

Edinburgh Fringe Festival (World’s largest arts festival)
Date : Jul 2008     Cost :Undeclared

Synopsis :
Implementation of a new on-line ticketing tool fails the day after production release. Seven weeks later after repeated outages, not a single ticket had been mailed out. Breakdown in advanced sales result in cash flow problems for organizers, venues and performers leading to claims for compensation. Organization responsible for the new system forced into administration following the debacle.  Fringe organizers now facing the challenge of selecting and implementing another new system in time for next year’s festival.

Contributing factors as reported in the press :
Volume related performance problems. Official enquiry luanched Sep 2008 – awaiting findings.

Reference links :

  1. Edinburgh Fringe faces ticketing turmoil as e-booking system collapses
  2. Edinburgh Fringe ticket site dead as a parrot
  3. Another box office disaster as Fringe ticket firm goes bust