Lufthansa Systems – Germany

Following entry is a record in the “Catalogue of Catastrophe” – a list of failed and troubled projects from around the world.


Lufthansa Systems – Germany
Project name : FACE (Future Airline Core Environment)
Date : Sep 2007 Cost :Undisclosed

Synopsis :
New airline passenger reservation system cancelled after 2 years of work. Little information provided, but press release quotes problems with supplier performance.

Contributing factors as reported in the press:
Press release noted that “the quality of components delivered by external suppliers in particular, we could no longer assume that we would be able to provide our customers with a product that would meet their requirements within a reasonable time frame and at reasonable costs”.

Reference links :

  1. Lufthansa Systems ceases development on FACE passenger management platform
  2. Lufthansa Annual Report 2007 acknowledging cancellation

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