West Jet – Canada

Following entry is a record in the “Catalogue of Catastrophe” – a list of failed and troubled projects from around the world.


West Jet – Canada
Project type : New passenger Reservations System
Date : Jan 2007 Cost : $34M USD
Updated: 2 Dec 2009

Synopsis :
Efforts to implement a new customized reservations system cancelled amid delays and quality concerns.

Update 2 Dec 2009 – Following the cancellation of the original project in 2007, Westjet moved their reservations systems to the well established SABRE airline platform in the fall of 2009. Unfortunately the switch is reported to have caused on going problems for customers. Reference “Westjet debacle shows why business must have disaster plans

Contributing factors as reported in the press:
Changing requirements and schedule delays

Reference links :

  1. WestJet Announces Suspension of aiRES Implementation
  2. Without Reservations
  3. Westjet debacle shows why business must have disaster plans