University of Wisconsin

Following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world. University of Wisconsin Project type : Payroll and benefits system Date : May 2006 Cost :$28M USD Synopsis : Payroll and benefits system project is abandoned after 5 years of effort.  Board of governors (regents) had not received a single report on the project in its 5 years and was unaware that the University was facing a large scale project failure. Cont...
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Centrica PLC – UK

Following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world. Centrica PLC – UK Project name : Jupiter Date : Feb 2007 Cost :$6340M USD Synopsis : Efforts to combine billing systems for electrical and gas supply into a single system dissolve into a shambles.   Level of manual intervention required to handle billings exceeds ability of staff to keep up with the system. Additional 2,500 recruited to try to restore order. ...
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Lufthansa Systems – Germany

Following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world. Lufthansa Systems – Germany Project name : FACE (Future Airline Core Environment) Date : Sep 2007 Cost : Undisclosed Synopsis : New airline passenger reservation system cancelled after 2 years of work. Little information provided, but press release quotes problems with supplier performance. Contributing factors as reported in the press: Press release note...
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Waste Management Inc – USA

Following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world. Waste Management Inc - USA Project : Enterprise Resource Planning (ERP) system implementation Date : Mar 2008 Cost :$100M USD Synopsis : Enterprise Resource Planning system implementation fails to meet needs. Waste Management claim vendor used a dummy prototype for pre-sale demo while asserting that the solution was an out-of-the-box solution that would requi...
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British Airways – UK

Following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world. British Airways PLC. / British Airports Authority Project: Move of operations into Heathrow Terminal 5 Date: Apr 2008 Cost: $32M USD Synopsis : Opening of Heathrow Terminal 5 labeled a fiasco after 28,000 bags get lost and hundreds of flights are cancelled.  Problems resulted in British Airways having to cease accepting passengers with bags to check-in while a backlog...
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Edinburgh Fringe Festival

Following entry is a record in the "Catalogue of Catastrophe" - a list of failed and troubled projects from around the world. Edinburgh Fringe Festival (World’s largest arts festival) Date : Jul 2008     Cost : Reports indicate a cost of £300,000 (but likely more) Synopsis : Implementation of a new on-line ticketing tool fails the day after production release. Seven weeks later after repeated outages, not a single ticket had been mailed out. Breakdown in advanced sales result in cash...
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