British Sky Broadcasting (BSkyB)

The following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world. British Sky Broadcasting (BSkyB) Limited – Middlesex, UK Project type: Customer Relations Management system Project name: Sky CRM Project Date: Jan 2010 court case concluded   Cost: £265M Synopsis: 2010 marked the end of another chapter in what is reputed to be IT's longest and most expensive court battle: the battle between BSkyB (a digital televi...
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Shifting the status quo

In Project Management circles there is an increasing awareness that some projects aren't just about producing deliverables, they are about delivering "change".  Project's in today's business world are often changing the way business is done and the failure to recognize how hard it can be to change work habits, or organizational structures, is one of the contributing factors seen in a number of the projects in the "Catalogue of Catastrophe". Many of the better Project Management courses in the m...
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Airbus – A380

The following entry is a record in the “Catalogue of Catastrophe” - a list of failed or troubled projects from around the world. Airbus SAS - France Project name : A380 Project type : Commercial aircraft development Date : Dec 2000 - Oct 2007 Cost : $6.1B in additional costs due to project delays*1 Synopsis : I've often written about decision-making in the project environment and how the decisions made in a project shape the outcomes the project achieves. Often when a project ...
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Marin County

The following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world. Marin County - California, USA Project type : Enterprise Resource Planning system - Accounting package Project name : MERIT (Marin Enterprise Resource Integrated Technology) Date : Jan 2013 court case settled  Cost :$33M Synopsis : Marin County (Marin) is an affluent county of about 250,000 inhabitants located just across the Golden Gate Bridge from San ...
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State of California

The following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world. State of California - California, USA Project type : Payroll and benefits system Project name : 21st Century Project (MyCalPAYS)  Date : Feb 2013  Cost :$254M Synopsis : As with many large organizations, the state of California has over the years built up a complex interconnected set of IT systems to support their daily operations. Managing multiple syst...
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What is Project Success?

"As Project Manager, juggling all of the balls is important, but keeping your eye on the right ball is the key to delivering truly successful projects" - RG While understanding the causes of project failure is important, without a common definition of "success", there is no clear basis for differentiating a success from a failure. Clearly none of the projects in the Catalogue of Catastrophe can be regarded as great successes (some resulted in bankruptcies, many were cancelled before completio...
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US Department of Defense – U.S. Air Force

The following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world. Department of Defense - USA Project type : Integrated supply chain and logistics system Project name : Expeditionary Combat Support System (ECSS) Date : Nov 2012 Cost :$1B Synopsis : When you have 5,400 high-tech aircraft to deploy and maintain, plus 330,000 active personnel to coordinate, you have a major logistics problem on your hands! To manage those...
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Boeing Commercial Aeroplanes

The following entry is a record in the “Catalogue of Catastrophe” - a list of failed or troubled projects from around the world. Boeing Commercial Aeroplanes - USA Project name : 787 Dreamliner Project type : Commercial aircraft development Date : Jan 2003 - Jan 2013 Cost : Additional $12B to $18B on top of original $5B cost estimate Synopsis : For Boeing Commercial Aeroplanes the week of January 14, 2013  has been a bad one. Images of firefighters tackling a fire onboard a Japan ...
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The Bean Counter’s Blind Spot

Lesson learned: Be careful what you measure and how you measure it. Category: Project objectives / Decision making. The following post is a “Lesson Learned” that comes from the analysis of the failed projects documented in the “Catalogue of Catastrophe” or from the experiences the editorial team have had working with clients around the world. The post is published here to spark discussion and help individuals and organizations think about what it takes to improve project success rates. I can...
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Northern Rock Asset Management

The following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world. Northern Rock Asset Management - UK Date : Dec 2012 Cost : £270M Synopsis : Sometimes, the devil really is in the details! With a history dating back to the 1850's, Northern Rock Bank became part of the international news story when in late 2007 the company was engulfed in the sub-prime mortgage debacle. Triggering a "bank-run", panicked custome...
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