Most organizations have templates for creating project proposals, project plans and other project deliverables. There’s no doubt that templates are a useful starting point when creating documentation. They help ensure consistent presentation and in theory, prompt people into thinking through the different issues relating to the project.
Unfortunately, in practice templates sometimes have the opposite effect. Rather than prompting people into thinking, templates sometimes lead to a pattern of ...
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And “Voila”
Implementing a process improvement initiative within an organization is an activity fraught with difficulty. On paper it sounds easy. Define the new process, document it, publish it, do some training and voila. In practice, most organizations struggle with the “voila” stage.
Of course the problem comes down to culture change. Culture change is the dark place where deeply entrenched patterns of behavior do battle with the concept of change. Unfortunately, in most cases “entrenched patterns” t...
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Disconnect Failures
Projects are about creating value but that simple fact often gets lost due to the emphasis we place on schedule and budget. Although schedule and budget are important, where they become a project’s primary focus we run the risk of triggering a “disconnect failure”. Disconnect failures occur when a project delivers its deliverables, but the connection between those deliverables and the actual creation of value gets lost.
Disconnect failures are unfortunately all too common. Likely because sche...
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Beginner’s Mind
At the recent Great Lakes Software Excellence Conference in Grand Rapids, Michigan, Lisamarie Babik of Menlo Innovations gave an excellent talk entitled “Beginners Mind”. For those not familiar with the expression, the term refers to the open and receptive state of mind that we have when we’re beginners at something. The concept is based on the observation that beginners approach things differently from those who see themselves as experts. Where beginners are receptive to new ideas, try to think...
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Broken Windows
There's a theory that says that where small indiscretions are ignored, larger ones will follow. The theory, known as the “broken window” effect, is most often illustrated using crime as an example. The argument says that if a building has broken windows and those windows are left unattended, the presence of the broken glass will encourage vandals to break more windows. If repairs are still not carried out, the message to the community is that no one really cares and that then leads to an escalat...
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Mind the Gap
The translation of an organizational need into a technical solution is a technology project’s core. That translation requires detailed knowledge of the organization’s operation environment (and their desired future state) to be married up with the technical skills from which the solution will be created. The size of the gap between those two pools of knowledge is a common source of troubled projects.
One project I recently observed had allowed a six step gap to form between the intended users...
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The Leadership Pendulum
One of the trends I’ve noticed over the years has been the growing importance of the Project Management role. When I first started work more than 20 years ago, many projects were lead by a Technical Leader rather than a Project Manager. Today most projects have a dedicated Project Manager.
The change is likely a reflection of the fact that many past failures could be attributed to poor planning and control. While appointing a dedicated Project Manager has clear benefits, we need to be careful...
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The Cycle of Failure
After the firefights subside and a troubled project finally draws to a close, many organizations hold an inquiry into what went wrong. In theory retrospectives help identify root causes so that subsequent projects can avoid repeating the same mistakes. In practice, despite the reviews, many organizations find they lurch from one troubled project and onto the next.
In many cases this failure to learn can be traced to the narrow perspective from which reviews are usually done. More often than ...
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Why Focus on Failure?
I'm often asked why I focus on the causes of project failure rather than placing a greater emphasis on projects that succeeded? I’ve been asked often enough that I’ve written the following post to allow a broader audience to understand the response.
“Although we tend to seek simple, single factored reasons for success, in most important things, success actually requires avoiding the many possible causes of failure” ... Jared Diamond (Pulitzer prize winner)
Being assigned to a large project...
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Externalization
Much like the famous twelve step program used for dealing with substance abuse, a first step in addressing the issues that lead to project failure is a willingness to admit that a problem exists.
Facing up to a mistake or being willing to take ownership for events that we feel reflect poorly upon us, is something that many find hard to do. In the political realm that exists whenever human beings interact, there is an inherent fear that an admission of failure will hold forth unimaginable cons...
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