The following entry is part of the Pattern Library. The Pattern Library records the common patterns of behaviours and events that have the potential to lead to project failure.
Pattern name : Disconnect Failure
In brief :
Project loses sight of its overall business objectives and ends up implementing a system that fails to meet the originally intended business objectives.
Description :
Disconnect failures occur when the project's intended business benefits fail to materialize beca...
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Author: admin
Department of Transport – UK
Following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world.
Department for Transport - UK
Project name : Shared Services
Date : May 2008 Cost :$160M
Synopsis :
Program to improve efficiency in the UK's Department of Transport ends up costing more than it saves. By sharing hardware and software services across the department the project was intended to save the organization $114M. A May 2008 study the the UK National ...
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Disconnect Failures
Projects are about creating value but that simple fact often gets lost due to the emphasis we place on schedule and budget. Although schedule and budget are important, where they become a project’s primary focus we run the risk of triggering a “disconnect failure”. Disconnect failures occur when a project delivers its deliverables, but the connection between those deliverables and the actual creation of value gets lost.
Disconnect failures are unfortunately all too common. Likely because sche...
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Beginner’s Mind
At the recent Great Lakes Software Excellence Conference in Grand Rapids, Michigan, Lisamarie Babik of Menlo Innovations gave an excellent talk entitled “Beginners Mind”. For those not familiar with the expression, the term refers to the open and receptive state of mind that we have when we’re beginners at something. The concept is based on the observation that beginners approach things differently from those who see themselves as experts. Where beginners are receptive to new ideas, try to think...
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Broken Windows
There's a theory that says that where small indiscretions are ignored, larger ones will follow. The theory, known as the “broken window” effect, is most often illustrated using crime as an example. The argument says that if a building has broken windows and those windows are left unattended, the presence of the broken glass will encourage vandals to break more windows. If repairs are still not carried out, the message to the community is that no one really cares and that then leads to an escalat...
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Mind the Gap
The translation of an organizational need into a technical solution is a technology project’s core. That translation requires detailed knowledge of the organization’s operation environment (and their desired future state) to be married up with the technical skills from which the solution will be created. The size of the gap between those two pools of knowledge is a common source of troubled projects.
One project I recently observed had allowed a six step gap to form between the intended users...
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The Leadership Pendulum
One of the trends I’ve noticed over the years has been the growing importance of the Project Management role. When I first started work more than 20 years ago, many projects were lead by a Technical Leader rather than a Project Manager. Today most projects have a dedicated Project Manager.
The change is likely a reflection of the fact that many past failures could be attributed to poor planning and control. While appointing a dedicated Project Manager has clear benefits, we need to be careful...
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Qantas
The following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world.
Qantas - Australian airline
Project name : Jetsmart
Date : Feb 2008 Cost :$40M
Synopsis :
"Jetsmart" engineering parts management system is renamed "Dumbjet" by aircraft engineers because the system is so difficult to use. Failure to engage the engineers who would be the eventual users of the system into the requirements and design processes resulted in a system t...
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The Cycle of Failure
After the firefights subside and a troubled project finally draws to a close, many organizations hold an inquiry into what went wrong. In theory retrospectives help identify root causes so that subsequent projects can avoid repeating the same mistakes. In practice, despite the reviews, many organizations find they lurch from one troubled project and onto the next.
In many cases this failure to learn can be traced to the narrow perspective from which reviews are usually done. More often than ...
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Firearms Registry
Following entry is a record in the “Catalogue of Catastrophe” - a list of failed and troubled projects from around the world.
Canadian Federal Government - Canada
Project name : Canadian Firearms program
Date : Jun 2006 Project Cost :$1,000M CAD
Synopsis :
In what may be the worst budget overrun in history, the costs to implement a registry of firearms balloons from $2M to $860M. Original plan called for the program to cost $119M of which all but $2M would be covered by license ap...
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